Tenant Services

Existing Tenants

If you are an existing tenant and you wish to report a maintenance issue or want to check the status of your tenancy click here if you have a Property File account – or you can email us at help@crewlettings.co.uk or in an emergency call us on 01283 617999. If you do not have a Property File account but would like one – please drop us an email to info@crewlettings.co.uk 

If you have an emergency that is putting you at risk of immediate injury and cannot make safe, such as a fire, you should call 999 for immediate assistance before calling us.

If you can smell gas and have checked all of your gas appliances are turned off then you should call 0800 111 999 before calling us.

New Tenant Looking to Apply for a Property?

If you are looking at our available properties and are considering applying:
All potential tenants will be referenced either by ourselves or by a third party referencing agency. 
Under 18’s will not be considered as a signature on a tenancy agreement.

If you want to book a viewing – you will need to complete a short form to let us know a little about yourself first by clicking here.

Deposit payments are normally the same as the monthly rent amount – although some Landlords stipulate a different amount, it will not exceed the equivalent of 5 weeks of rent.

Landlords can ask for higher monthly rent payments if you wish to have pets in the property, so please check before booking a viewing if needed.

Applicants that apply will be asked for the equivalent of 1 weeks rent as a holding deposit. Once that is received reference checks will be made by ourselves or an external referencing agency. Applicants that do not have a good credit history, previous County Court Judgements, or Bankruptcy Orders on their credit file will likely need a guarantor or need to be able to pay 6 months of rent in advance.

Your total monthly gross income should be at least 2.5 times the amount of rent required per month. You can find an affordability calculator at the bottom of this page, on each property details page, or on our home page to check for yourself before booking a viewing.

The Landlord makes the decision on whether to accept your application and has the right to decline applications. If the Landlord declines your application then your holding deposit will be returned to you. If you withdraw from the application before signing a tenancy agreement, or do not declare any poor credit history that later comes to light, or make a false declaration on your application, your holding deposit will not be returned. False declarations that come to light after a tenancy has started may result in eviction proceedings under Ground 17 of Section 8 of the Housing Act.

Before renting a property you should look at the Government ‘How to Rent’ Guide – a link is provided below. You should also take time to read the advice on reducing the risk of Legionella in your home.

Tenant Resources

Click here for a “how to rent guide” on renting properties.
Click here for information about water safety and Legionnaires’ disease.

Rent Affordability Calculator